Backlog Support
Specialist pharmacist-led support to help you clear clinical backlogs quickly, safely, and without compromising on care quality.
Tackling Clinical Backlogs with Speed and Precision
Whether it’s repeat prescriptions, medication reviews, or patient follow-ups, backlogs can put pressure on your clinical team and delay essential care. Our Backlog Support service provides immediate, short- or medium-term relief by deploying experienced clinical pharmacists who are ready to integrate into your systems and processes from day one.
We help you regain control over outstanding tasks, reduce risk, and restore operational flow—without burning out your team.
Key Features of Our Backlog Support Service
Comprehensive Task Handling: Includes medication reviews, repeat prescription requests, structured medication reviews (SMRs), audits, and EPS backlogs.
Prioritisation & Triage: We work with your practice to triage and prioritise the most urgent clinical work to reduce risk to patients.
System Integration: Full compatibility with EMIS, SystmOne, Vision, and other NHS systems ensures smooth access to records and safe, consistent documentation.
Benefits to Healthcare Providers
Rapid Reduction in Clinical Pressure: Free up your GPs and nurses by letting pharmacists handle time-consuming medication-related tasks.
Improved Patient Safety: Delayed reviews and unprocessed prescriptions increase clinical risk—our team helps resolve that swiftly and professionally.
Flexible Support Options: Whether you need help for a week, a month, or more, we tailor support to your exact backlog volume and internal capacity.
No Disruption to Care: Our pharmacists work as an extension of your team, fitting seamlessly into existing systems and processes.
Why Our Backlog Support Stands Out
Clearing a backlog is more than ticking boxes—it’s about maintaining clinical integrity while regaining momentum. Our pharmacists are not only fast and efficient, but also trained to spot red flags, escalate appropriately, and ensure every clinical action is safe and valuable.
You get a leaner workflow and better outcomes.
Frequently Asked Questions
Our team can help with medication reviews, outstanding repeat prescription requests, structured medication reviews (SMRs), formulary switches, and administrative prescribing tasks. We prioritise based on clinical need and practice goals.
In most cases, we can begin within a few days of onboarding. Our pharmacists are ready to hit the ground running and integrate into your systems with minimal setup required.